1. What files do you accept and how do I supply them?
2. What is a bleed edge and how do I use it when preparing my artwork for printing?
3. Do you offer a design service or must I commission artwork and design?
4. What is digital print and why is it inexpensive on lower runs?
5. What is lithography?
6. What is security print?
7. What is print management and how can it benefit my company?
8. How do I place an order?
9. When will my order be ready?
10. Payment
11. How do you deliver orders?
12. How long does delivery take?
13. Can I collect my order?
14. What are your shipping charges?
15. Can you deliver on Saturdays?
16. Are your products/packaging branded in any way?
1. What files do you accept and how do I supply them?
We accept all industry standard artwork files on both Apple Macintosh and Microsoft Windows PC platforms, including Adobe PDF (HIRES), Adobe Indesign, Adobe Illustrator, QuarkXpress, Microsoft Publisher, Microsoft Word etc. Files can be supplied via FTP, Email, CD or DVD or uploaded at time of order.
2. What is a bleed edge and how do I use it when preparing my artwork for printing?
The easiest way to understand a bleed is to think of it as the portion of the image around the edge which could be cut, or in the case of mounted canvas, wrapped. Due to the analog cutting process which happens after printing, it is never an exact knowledge of where the paper will be cut and end. To guard against such issues, printers long ago created the bleed edge. Therefore, you never would put anything important (copyrights, signatures, titles, important parts of the artwork itself etc.) inside this area around the edge of your artwork, because the cut will fall somewhere within this area.
3. Do you offer a design service or must I commission artwork and design?
All of our services are modular whether its design, artwork, print or websites. Our print and print management service can be treated independently and we welcome print enquiries from customers and clients who have already sourced their own design and artwork requirements.
4. What is digital print and why is it inexpensive on lower runs?
Digital print is a term coined from the printing process conducted on a digital press, in its infancy this referred generally to the pioneering Indigo presses but now covers a much wider array of different manufactures from glorified colour photo copiers to traditional full colour lithographic presses with a digital imaging unit attached. Generally digital print is cheaper on short run material due lack of plate making (not required) and zero make ready time. Digital presses are not as refined as traditional litho presses and as such the print quality is inferior, however cost savings on small jobs can be substantial.
5. What is lithography?
Lithography or litho printing is a step up from digital printing; a technique where a metal plate of the design is produced and rolled across the paper or card to produce a fine end product
6. What is security print?
Security print is a specialised subsection of the publishing industry focused on printing sensitive material such as event tickets. All printed material is accounted for and delivered by secure transport. Carbon Creative takes all the necessary steps to ensure your artwork is secured with special indelible insignias (also known as fugitives) that are difficult to reproduce and therefore counterfeit.
7. What is print management and how can it benefit my company?
Print management is a service we offer that allows print bulk items and deliver them in on demand. This has three key benefits, firstly there is a cost saving by printing in bulk, a large proportion of print costs are in setup, plate making and make ready time. Second is storage, you don't have to worry about storing items or stock control of the items, we monitor this and ensure you never run out. Thirdly is consistency, by printing in bulk and using the same logged settings we can virtually guarantee consistency in print quality.
8. How do I place an order?
Browse our web site and find the product you are interested in. If you click on the price relating to the product and select the quantity you require, the product will be added to your Shopping Basket, where you will be shown the total cost including VAT and delivery. Alternatively you can place your order by emailing us at hello@loafmedia.co.uk with the details of your order, delivery information and your contact information. Attach all necessary artwork and we will contact you to arrange payment. Please note that the online discount does not apply to emailed orders.
9. When will my order be ready?
Turnarounds vary for each product, from 1 day for digital to longer for specialist litho jobs. Please hover over the product to see the estimated delivery date. Timescales often cannot be guaranteed and we inevtiably are at the mercy of our couriers. We always try to complete orders as soon as possible and they are often ready early. If you need us to commit to a quicker turnaround, please give us a call and it may be possible at no extra cost.
10. Which payment methods do you accept?
We accept payments by PayPal, Google Checkout, Bank Transfer & Cheque. Online orders must be paid for at time of order by PayPal, for everything else please contact us.
11. How do you deliver orders?
All of our products are delivered by next-working-day courier. We usually use Interlink to deliver our goods but for larger orders we can deliver palettes by courier.
12. How long does delivery take?
All products are delivered the working day after they are dispatched, which is included in the turnarounds we specify on our web site.
13. Can I collect my order?
Sadly our process is so automated we are unable to offer a collection option.
14. What are your shipping charges?
Shipping is usually free except for certain short run or digital items. Please check in the cart at the time of order.
15. Can you deliver on Saturdays?
We are able to arrange Saturday deliveries and will charge extra based on the incremental cost to us. This option is not available through our web site so please place your order as usual and then add a message for us to contact you.
16. Are your products/packaging branded in any way?
We do not use any kind of branding on our finished products or packaging so all of our goods are suitable for resellers.
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We also offer Folders, Brochures, CD & DVD Covers, Greetings Cards, Post Cards, T-Shirts, Notepads, Stamps, Tickets, Pulp Flyers, Credit Cards, Popup stands, DayGlo Flyposters, Web Design & Development, Large Format Posters, Canvases, NCR Pads, and much more besides

Loaf Media, PO Box 915, Southsea PO1 9JQ
t 0845 053 3193 | f 0845 053 3194 |